There will be new offices in London and Berlin as well as new hires in the company’s existing offices based in New York, Paris, Sydney and Madrid. Aircall is the easiest system as well as the best value for money. With the new funding round, the company plans to iterate on its product with new integrations with third-party tools, and in particular industry-specific integrations. 15% of them are based in France, 35% in the U.S. New customers include Caudalie, OpenClassrooms and Too Good To Go. When it comes to metrics, it means that signups increased by 65% in 2020.
Aircall reviews software#
And Aircall has capitalized on this influx of customers. Aircall Reviews Free Trial Positives Intuitive software Effortless to set up Straightforward price structure 60+ integrations 24/7 customer support Negatives Lack of multichannel management No refund policy Mobile app has some bugs Anyone who believes setting up a contact center is an extremely complex thing to do clearly hasn’t tried Aircall yet.
For the past year, many companies have been looking for a new phone system with various lockdowns taking place around the world. In addition to Goldman Sachs Asset Management, existing investors DTCP, eFounders, Draper Esprit, Adam Street Partners, NextWorldCap and Gaia are also participating once again in today’s funding round.Īs a cloud-based software product, Aircall works well with remote or hybrid teams. Aircall touts a very strong feature set to accompany their virtual phone numbers, with some specific features that are great for. Admins can see analytics, monitor calls and see how everyone is doing. Agents can transfer calls and put customers on hold. The service manages the call queue for you and your agents can start answering inbound calls. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems.Īircall customers can create local numbers and set up an interactive voice response directory. Some features available on Aircall are tag and add comments, assign, contact management, voicemail, queueing, recording, and shared call inbox. Read use cases, approaches & end results from real customers, including 89 testimonials & reviews, 69 casestudies, customer stories, & Aircall reviews. The startup has been building a cloud-based phone system for call centers, support lines and sales teams. Following today’s funding round, the company has reached unicorn status, which means it has a valuation above $1 billion - this is the 16th French unicorn.
Aircall reviews series#
Aircall has raised a $120 million Series D round led by Goldman Sachs Asset Management.
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